We're here to help
Booking issues, driver questions, or business portal access — pick the fastest path below.
Email us
For anything — bookings, driver applications, business accounts, or a bug you've spotted.
support@raahmitr.comIn the app
Both the customer and driver apps have a Help & Support screen with the same contact options, plus your booking/trip history for reference.
Business portal access
Trouble logging in to the enterprise portal, or your account is stuck pending approval?
Email us about it →Common questions
How do I cancel a booking, and will I be charged?
Open the booking and tap Cancel. Whether a fee applies depends on the stage it's at — see our full Refund & Cancellation Policy for exact rules.
My payment was deducted but the booking shows unpaid
This usually resolves within a few minutes as the payment confirms with our gateway. If it's still showing unpaid after 30 minutes, email us with your booking reference and payment time and we'll check directly with Cashfree.
How do I become a driver on Raahmitr?
Download the driver app, sign up, and complete document verification (licence, RC, insurance, PUC, Aadhaar, PAN). Approval usually takes 24–48 hours once all documents are submitted clearly.
I want to delete my account and data
Email support@raahmitr.com from your registered email with the subject "Account deletion request" — see Privacy Policy §7 for what's deleted and what's retained for legal reasons.
How does enterprise/business pricing work?
Business accounts get negotiated contract pricing per vehicle type, bulk booking, and API access. Sign up for a business account from the Enterprise Portal and our team will review and set up your pricing.