Terms & Conditions
Effective and last updated: 12 September 2026
These Terms govern your use of the Raahmitr customer app, driver app, and web portals (together, the "Service"), operated by Raahmitr, Opp. Community Hall, Harni Colony, Dena, Vadodara, Gujarat 390022, India ("Raahmitr", "we", "us"). By creating an account or using the Service, you agree to these Terms.
1. Who can use Raahmitr
You must be at least 18 years old and able to form a binding contract under Indian law to create an account. Driving for Raahmitr additionally requires a valid commercial driving licence and the vehicle documents described in our Privacy Policy.
2. What Raahmitr is (and isn't)
Raahmitr is a technology platform that connects shippers ("customers") with independent drivers and fleet owners. We are not a common carrier, freight forwarder, or transport company ourselves — every trip is a contract of carriage between the customer and the driver who accepts it. Raahmitr facilitates discovery, pricing, payment, and tracking for that trip.
3. Booking & pricing
- The fare shown at booking is an estimate based on distance, weight, and vehicle type; the final amount may differ slightly if the actual route or declared weight changes.
- Some vehicle categories require an online advance payment before a driver is assigned ("gated" bookings); others can be paid fully by cash on delivery. Which applies is shown before you confirm.
- You're responsible for accurately describing your goods, weight, and any waybill/e-way bill details required for shipments above the applicable value threshold.
4. Cancellation
Full details are in our Refund & Cancellation Policy. In short: cancelling before a driver accepts is free; cancelling after a driver has accepted incurs a compensation fee (equal to the advance amount) credited to that driver, deducted from any refund due.
5. Payments
Online payments are processed by Cashfree Payments, a licensed third-party payment gateway; we never see or store your full card, UPI PIN, or netbanking credentials. Cash-on-delivery is available for vehicle categories that don't require an advance.
6. Driver & fleet owner terms
- Drivers are independent contractors, not Raahmitr employees. You choose which jobs to accept and when to be available.
- Accepting a job is a commitment to complete it. Cancelling after acceptance without a valid reason may affect your account standing.
- Documents you upload (licence, RC, insurance, permit, PUC, Aadhaar, PAN) must be genuine, current, and yours. Submitting false or expired documents is grounds for immediate suspension.
- Earnings are calculated per completed trip and paid out to your registered bank account as described in the app's wallet section.
7. Acceptable use
You agree not to: use the Service for anything illegal or hazardous without disclosure; harass, threaten, or discriminate against another user; attempt to circumvent in-app payment for a booking made through the platform; misuse the platform's APIs, scraping, or automation; or interfere with another user's safe use of the Service.
8. Liability
Raahmitr facilitates the connection between customers and drivers but is not liable for loss, damage, or delay to goods in transit, except to the extent required by applicable Indian law. Any dispute over goods condition, delivery timing, or driver conduct should first be raised through in-app support or the dispute process described in our contact channel, so we can investigate and mediate.
To the maximum extent permitted by law, Raahmitr's total liability for any claim arising from your use of the Service is limited to the fees you paid us (our platform charge, not the full freight value) for the specific booking giving rise to the claim.
9. Suspension & termination
We may suspend or terminate an account that violates these Terms, submits fraudulent documents, or repeatedly harms other users' trust in the platform. You can stop using the Service, or request account deletion, at any time — see Privacy Policy §7.
10. Disputes & governing law
These Terms are governed by the laws of India. Any dispute arising from your use of the Service will be subject to the exclusive jurisdiction of the courts of Vadodara, Gujarat.
11. Changes to these Terms
We may update these Terms as the Service evolves. We'll update the "last updated" date above when we do, and continued use after a change means you accept the updated Terms.
12. Contact us
- Email: support@raahmitr.com
- Address: Opp. Community Hall, Harni Colony, Dena, Vadodara, Gujarat 390022, India