Refund & Cancellation Policy
Effective and last updated: 12 September 2026
This describes exactly how cancellation works in the Raahmitr app — the same rules the app itself enforces, not a generic policy that doesn't match what actually happens when you tap "Cancel".
When you can cancel
A booking can be cancelled from Pending up through In Transit. Once it reaches Awaiting Payment — meaning the driver has already handed over your goods and only the final online payment is left — cancellation is no longer possible, the same way you couldn't "cancel" a delivery that already happened.
| Booking stage | Can you cancel? | Fee |
|---|---|---|
| Pending (no driver yet) | Yes | None |
| Accepted | Yes | Driver compensation fee applies |
| Picked up | Yes | Driver compensation fee applies |
| In transit | Yes | Driver compensation fee applies |
| Awaiting payment | No | — |
| Delivered | No | — |
Why there's a fee after a driver accepts
Once a driver accepts your booking, they've committed time, fuel, and turned down other jobs to reach you. Cancelling at that point charges a fee equal to the advance amount shown at booking — not an arbitrary penalty — and that exact amount is credited directly to the driver's wallet as compensation, not kept by Raahmitr.
Cancelling before any driver has accepted (still "Pending") costs nothing, since no one has committed anything yet.
How the refund is calculated
If you already paid online (the advance, or — for a gated booking — both the advance and an early-paid remainder), we refund everything you paid minus the cancellation fee above. If the fee fully covers what you paid, there's nothing left to refund; if you paid more than the fee, the difference comes back to your original payment method.
Cash-on-delivery bookings with no online payment simply close with the fee (if any) recorded against the booking — there's nothing to refund since nothing was collected.
How refunds are paid
Refunds are processed through Cashfree Payments back to your original payment method (card, UPI, netbanking, or wallet) as soon as the cancellation is confirmed. Cashfree typically settles refunds within 5–7 business days, depending on your bank — this is Cashfree's and your bank's processing time, not something Raahmitr can speed up on our end once it's submitted.
Disputes about goods or delivery
A refund for a completed delivery you're unhappy with (damaged goods, major delay, etc.) isn't automatic through the app — raise it via Support or the in-app dispute option so our team can review it, per the liability terms in our Terms & Conditions.
Questions
Email support@raahmitr.com with your booking reference (the RM… code shown in the app) and we'll look into it.